Our Store Policy

Authenticity Guarantee

 

Our Hair understands that customers can be concerned with the authenticity of products on the market. Don't worry, you can order with confidence from Our Hair as we guarantee all our products are genuine and sourced directly from the brand or official distributors/wholesalers.

We can confirm the following:

1. Our products are guaranteed to be genuine and are all sourced from the brand or authorised distributors/wholesalers.

2. Our products have not been interfered with, diluted or altered in any way.

3. Our products have not been used and returned by other customers and then re-sold.

4. Our products are in the original manufacturer's box/packaging and sealed (where appropriate).

Returns

If you have received an incorrect product or your products has arrived damaged please email us at hello@ourhairuk.com.